Shipping & Delivery Policy

This Shipping Policy applies to all orders placed on the website www.restandrail.com, operated under the brand restandrail. By placing an order with restandrail, you agree to the terms set forth below.

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1. Delivery Coverage & Shipping Methods

restandrail ships products to customers located across Europe.

To ensure efficient and reliable transit, all shipments are handled in partnership with premium express carriers, including DHL Express (Priority), FedEx Express, and UPS Worldwide Saver / Express.

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2. Processing & Transit Times

Order Processing Time: Orders are typically processed and dispatched within 1 to 3 business days following payment confirmation.
Estimated Transit Time: Standard delivery across European destinations usually takes approximately 5 to 11 business days after dispatch.

Note: Deliveries may experience unexpected delays due to customs clearance procedures, severe weather events, or regional carrier logistics issues outside our control.

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3. Order Tracking & Notifications

Automated shipment updates are dispatched directly to the email address provided during checkout (fraud@restandrail.com or customer-designated contact email):

1. Dispatch Confirmation: Sent once your order is processed and handed to the carrier, containing your tracking number.
2. In-Transit / Hub Arrival: Updates as your parcel passes key carrier logistics hubs.
3. Out for Delivery: Notification on the day local delivery is scheduled.

Customers can track their parcel status at any time using the direct link provided in their shipping notification emails.

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4. Shipping Rates, Duties & Taxes

Shipping Fees: Applicable shipping fees are calculated and clearly displayed at checkout prior to order completion.
Customs Duties and Import Taxes: Orders shipped to destinations within the European Union (EU) or United Kingdom are handled in accordance with local import regulations. Unless explicitly stated at checkout, any applicable customs duties, VAT, or local import inspection charges levied by local authorities remain the responsibility of the recipient.

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5. Delayed, Missing, or Damaged Shipments

Extended Transit Investigations: If your parcel has not arrived within the estimated 5 to 11 business days window following dispatch, please contact us at fraud@restandrail.com. We will initiate an official trace and investigation with the designated carrier (DHL/FedEx/UPS).
Resolution: Upon formal carrier confirmation of a lost parcel or prolonged transit issue, restandrail will proceed with an appropriate resolution, which may include dispatching a replacement order or issuing a full refund to the original payment method.
Damaged Goods: If items arrive visibly damaged, please notify us within 48 hours of receipt at fraud@restandrail.com with photographic evidence of both the packaging and damaged item to enable prompt review and claim processing.

Brand: restandrail
Website: www.restandrail.com
Customer Support Email: fraud@restandrail.com